Return Policy - Darulmall

At Darulmall, we are committed to providing you with the best shopping experience. If you receive a product that is damaged or not up to standard, we offer a hassle-free return and refund process.

1. Damaged Product Reporting

If you receive a damaged or defective item, you must notify us within 24 to 48 hours of delivery.

  • Note: Claims made after 48 hours will not be eligible for a return or refund, so we encourage you to inspect your parcel immediately upon arrival.

    2. Full Refund Guarantee

    Once the returned product is received and inspected at our warehouse, we will initiate your full refund. Your payment will be sent back to your original payment method without any deductions.

    3. How to Initiate a Return

    To start a return request, please provide your order number and a photo/video of the damaged product via:

    • WhatsApp: +923435631874

    • Email: darrulmall@gmail.com

    • Customer Support: 24/7